Everyone- individuals, communities, businesses, organizations- has a role to play in making Ontario accessible.
The Accessibility Standards for Customer Service, Ontario Regulation 429/07, was created under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The customer service standard came into effect on January 1, 2008 and sets out obligations for certain persons, businesses and other organizations in Ontario to provide goods or services in a way that is accessible to people with disabilities. The Act was designed to be implemented in stages over the next 20 years and includes the compliance with five Standards. The first of five AODA Accessibility Standards, the Accessible Customer Service Standard, established a public sector compliance date of January 1, 2010. It requires that Lambton College develop and implement mandatory training for all employees, including student employees, agents, and volunteers who deal with members of the public on behalf of the College, on the AODA and Customer Service Standards by January 1, 2010, to ensure that policies, practices and procedures are consistent with the key principles of independence, dignity, integration and equality of opportunity. An “Accessible Customer Service” training module has been developed by Algonquin College (in collaboration with Colleges Ontario) for use throughout the college system. The Human Resources Department and LINC at Lambton have developed an online training module for staff to complete this required AODA training.
Customer Service Standard To be completed by January 1, 2010.
* All new staff whether full time or part time must complete the training as part of their orientation packages and forward their completed certificates to the Human Resource Department.*
There are five standards which must be met by all employers in Ontario by January 1, 2025. Please click the links below to view each of specific training modules.
Please call Shari McCutcheon at ext: 3321 if you have any questions.
Upon request, the College will provide emergency procedures, plans and public safety information in accessible/alternative formats.